By ordering a product from HopHazard Studios, you agree to the terms and conditions specified below. Please read this page carefully and ask us if you have any questions. You can also find our contact information located on the front page HERE. Thank you!
Shipping cost is not included in the price of the item. A shipping quote will be provided when you place your order. The cost and shipping time can vary depending on your location, and the weight and dimensions of the package. If you are outside of the continental US, or you would like expedited shipping, please let us know and keep in mind that additional charges will apply.
We ship our products in discrete brown packaging. The return label will say HopHazard Studios, but there is otherwise no indication of the package contents.
Sizing and Fitting
The customer is responsible for providing accurate measurements of the necessary areas of their body. It is highly recommended that you follow our Measurements Tutorial to help maintain consistency and match how your measurements are taken to ours. This will ensure that your fursuit will fit comfortably and have a full range of movement.
"For other products we require specific measurements. Please see our measurements tutorial for exact instructions on how to take these. We are not responsible if your product does not fit because you provided inaccurate measurements or an incorrectly constructed duct tape dummy. If you follow our tutorials you should not have this problem. If you have any questions please ask! We want to be sure you’re happy with the product you’ve ordered."
Changing Your Order
It’s in everyone’s best interest if you have a complete idea of what you want before we begin construction. We make our best effort to match your colors as closely as possible, but we cannot guarantee that your colors will match exactly depending on material availability. If you do have requests for changes to your product after construction has begun please contact us immediately and we’ll do what we can to accommodate your request. Please keep in mind that additional charges may apply depending on the complexity of your request. Primary color changes cannot be done after construction has begun. If the changes are minor they should not affect cost or completion time, but this will not always be the case. If construction is complete or near complete, or we are unable to fulfil your change request, you are not eligible for a refund.